Terms & Conditions

1. About NUNU Housing

These Terms & Conditions apply to services provided by NUNU Housing, an independent housing assistance service operated by Lavinia Cambria in Lausanne, Switzerland.

NUNU Housing is not a real estate agency, régie, landlord or property management company.

NUNU Housing does not own, manage or represent the rental properties shared with clients and does not make rental decisions on behalf of landlords, régies or property managers.

2. Services

NUNU Housing offers independent assistance relating to the search for accommodation in Lausanne and the surrounding area.

Services may include:

• Personalised Search
• identification and filtering of rental opportunities
• general application guidance
• assistance with communications relating to rental opportunities
• apartment-viewing assistance

The exact service provided depends on the service selected and, where applicable, the signed Service Agreement.

3. Personalised Search

The Personalised Search consists of 14 days of active housing-search assistance based on the client's stated criteria, including budget, dates, preferred location, housing type and personal situation.

Submitting a Personalised Search request through the website does not start the service and does not create a payment obligation.

NUNU Housing will first review the request and contact the client.

Before the Personalised Search begins, the client must sign a separate Service Agreement setting out the scope of the service, the 14-day search period and the success-fee conditions.

The 14-day active search period begins once the Service Agreement has been signed.

4. Personalised Search pricing

There is no upfront search fee.

A CHF 400 success fee becomes due if the client signs a rental agreement for a property first identified and shared with the client by NUNU Housing through the Personalised Search, in accordance with the conditions contained in the signed Service Agreement.

If no rental agreement resulting from the Personalised Search is signed, no CHF 400 success fee is due.

A property already independently identified by the client before it was shared by NUNU Housing does not qualify for the CHF 400 success fee.

The Service Agreement may contain additional details necessary to determine whether a property qualifies for the success fee.

5. Apartment viewings

A client who has already found a property may request NUNU Housing to attend a scheduled apartment viewing on their behalf.

A standalone apartment viewing costs CHF 29 per confirmed viewing.

A viewing connected with an active Personalised Search costs CHF 19 per confirmed viewing.

Submitting a viewing-request form does not constitute a confirmed booking and does not create a payment obligation.

NUNU Housing will first review the request and confirm whether attendance is possible.

Payment is requested only after NUNU Housing confirms that it can attend the viewing.

6. Availability and permission for apartment viewings

Attendance at an apartment viewing depends on:

• NUNU Housing's availability
• the date and time of the viewing
• the landlord, régie, property manager, current tenant or other relevant person allowing a third party to attend where permission is required

NUNU Housing cannot guarantee that every viewing request will be accepted.

Photos or videos will only be taken where they are permitted and reasonably possible.

A viewing attended by NUNU Housing does not guarantee that the client will subsequently be permitted to submit an application.

7. No guarantee of obtaining accommodation

NUNU Housing provides assistance with the housing-search process but cannot guarantee that a client will obtain, be selected for or be accepted for any particular property.

All final rental decisions are made solely by the relevant landlord, régie, property manager or property owner.

NUNU Housing does not control the number of applicants, selection criteria, availability of a property or final rental decision.

8. Third-party listings

NUNU Housing may identify and share rental opportunities published or supplied by third parties.

NUNU Housing does not own or control these properties.

Although reasonable care may be taken when reviewing opportunities, NUNU Housing cannot guarantee that information supplied by a landlord, régie, property manager, listing platform or other third party is complete, accurate, current or free from error.

Listings may be modified, rented or removed at any time by the relevant third party.

9. Rental agreements and payments to landlords

Any rental agreement is entered into directly between the client and the relevant landlord, property owner, régie or property manager.

NUNU Housing is not a party to the rental agreement.

The client is responsible for reviewing the rental agreement and deciding whether its terms and the property are suitable.

Rent, rental deposits and other amounts owed under a rental agreement must be paid to the appropriate landlord, régie, property manager or other authorised recipient, not to NUNU Housing, unless explicitly stated otherwise for a NUNU Housing service fee.

10. Client responsibilities

Clients must provide information that is accurate and reasonably up to date.

The client is responsible for:

• reviewing housing opportunities sent by NUNU Housing
• providing documents needed for rental applications
• checking information and contractual terms before signing a rental agreement
• responding within a reasonable time where a rental opportunity requires quick action
• informing NUNU Housing of relevant changes to the housing search
• complying with the requirements imposed by landlords, régies or property managers

NUNU Housing is not responsible for an opportunity being lost because the client does not respond, provide required documents or take required action in time.

11. Payments to NUNU Housing

All prices displayed by NUNU Housing are in Swiss francs (CHF).

No payment is required merely for submitting a request form.

For a Personalised Search, the CHF 450 success fee is payable only under the conditions described in the signed Service Agreement.

For an apartment viewing, payment is requested only after NUNU Housing has confirmed that attendance is possible.

Payment instructions are provided directly to the client.

Payment-card details are not collected directly through the NUNU Housing website.

12. Cancellations or changes

Any specific cancellation, rescheduling or refund conditions applicable to a paid service will be communicated to the client before the relevant payment is made or, where applicable, included in the Service Agreement.

NUNU Housing does not apply cancellation or refund conditions that have not been communicated to the client before the relevant service is confirmed.

13. Service Agreement

The Personalised Search is subject to a separate Service Agreement signed before the service begins.

The Service Agreement contains the specific contractual conditions applicable to that Personalised Search.

If a specific provision of a signed Service Agreement differs from these general Terms & Conditions in relation to the Personalised Search, the specific provision of the signed Service Agreement applies to that service.

14. Personal data

Personal data is processed in accordance with the NUNU Housing Privacy Policy.

The Privacy Policy is available separately on this website.

15. Changes to these Terms & Conditions

NUNU Housing may update these Terms & Conditions when necessary to reflect changes to its services or business practices.

Changes to the website Terms & Conditions do not retrospectively replace specific conditions already agreed in a signed Service Agreement unless both parties agree to the change.

16. Applicable law

These Terms & Conditions are governed by Swiss law, subject to any mandatory legal rights applicable to the client.

17. Contact

For questions concerning these Terms & Conditions or NUNU Housing services, contact:

Lavinia Cambria
NUNU Housing
Lausanne, Switzerland
Email: nunuhousinglausanne@gmail.com